Frequently Asked Questions
FAQs Quick Links:
Community Health Center of Southeast Kansas (CHC/SEK) is proud to be a different kind of healthcare provider, and we understand you may have questions.
This Frequently Asked Questions (FAQ) page is designed to help you find quick answers. If you don’t see your question here, please feel free to contact us — we’re happy to help.
Pharmacy
- You can click here to check your locations hours!
- You can pick up refills at the pharmacy that have been approved or do not require provider approval, such as refills left on your prescription. Approval of refills by the medical team on the weekend is not available. See your clinic’s page for hours.
- Refills can be ordered on the RefillQuick App! You can click here to download this app.
- You can also request refills by calling your pharmacy refill line 24 hours a day.
- No, you must visit your provider to have antibiotics prescribed.
- If your primary provider is away, there is a covering provider. Controlled substances may fall outside of this depending on the situation.
- Our pharmacy offers a text messaging option to notify you that your medications are ready for pick-up. Please let the pharmacy know that you would like to receive text notifications. We will only call you if there is a problem with your prescription.
- Yes! All of our pharmacies offer FREE delivery within 15 miles of the pharmacy.
- No, this service is not available at Walk-In Care.
- Yes, you will have a completely separate diagnosis. We will need to make sure you are not having any other complications of the illness and prescribe the best medication to treat your personalized needs.
Additional Services
- We offer X-ray services several of our locations. View the locations that offer digital X-ray.
- We have a team of people here to assist you with a mammogram at our Fort Scott and
Pittsburg South locations. To schedule an appointment or learn more, call 620-223-8484. - Walk-in mammograms are available year-round at our Fort Scott and Pittsburg South locations. No appointment is needed, though you’re welcome to call us ahead of time at 620-223-8484. We’re open for walk-in mammogram screenings Monday through Friday, 8:00 am to 4:00 pm. No physician order is required for screening mammograms.
- We offer laboratory services at all of our clinics. You can view your results online by signing up for the Patient Portal.
- We offer adult and childhood immunizations at all our clinics on a walk-in basis. For other injections, you will need to meet with one of our providers. Find a provider.
- Language barriers should not restrict the delivery of high-quality healthcare to patients. We remove communication barriers by providing interpreter services using both live interpreters in our clinics and telephone interpretation services available in more than 300 languages.
Insurance, Payments, and Financial Assistance
- All commercial insurance, KanCare, Medicaid and Medicare are accepted at all of our facilities. Financial Assistance (FA) is also available for those who qualify.
- No, however we do offer Financial Assistance for those who qualify to reduce the costs of care at any of our facilities.
- We ask that everyone pay their fair share. Therefore, a nominal payment will be requested at the time of service. Depending on your income and the services you require it can be as little as $15 up to your normal insurance co-pay.
- Depending on your income and your ability to pay, we ask that you pay what you can at the time of your visit. Lack of insurance and/or no insurance coverage is not a determining factor when accessing Financial Assistance discounts.
- We ask that you pay what you can at the time of your visit. We will bill you the remaining balance of your visit’s cost after any insurance and Financial Assistance discounts.
- This is a charge per visit to cover costs and does NOT create a barrier to care. Basically, that means that we MUST advise every patient that a payment will be requested and they need to pay whatever they can at the time of the visit.
- This has always been our policy. We ask for all patients to pay what they are able at every visit.
- To qualify for a discount, you must complete an application and provide proof of income. If you have no income, a letter verifying this status is required.
- We offer a sliding scale Financial Assistance discount program for those who qualify.
- Your discount will be in effect for 12 months.
- Yes, however we must file your claim with your insurance first.
- We can only apply discounts to services provided by CHC/SEK.
- Presumptive eligibility means patients that are NEW to CHC/SEK have 60 days to return all required documents and proof of income. Until that point CHC/SEK will apply a discount based on the patient’s self-declared income. If all documents and proof of income for Financial Assistance are not completed after 60 days the patient will be billed at full charges.
- That depends on several factors such as your insurance and your income. We do offer Financial Assistance for those who qualify to reduce the costs of care at any of our facilities.
- You must provide one of the following:
- Paycheck: the most recent paycheck of all employed persons in the household
- Income tax return: the most recent income tax return for all employed persons in the household
- Agency letter: letters from the Social Security Administration or Veteran’s Administration must state the monthly income before deductions
- Unemployment agency: a letter from the unemployment agency is acceptable
- Self-declaration: patients with no income or who cannot prove employment may fill out a self-declaration form
- Additional documents required:
- Proof of Address
- Photo ID
Patient Portal
Our Patient Portal is an online login system that gives you access to some parts of your medical records. On the portal, you can:
- Order refills of your medication
- Review your medication list
- Talk to a nurse via email
- See laboratory/diagnostic imaging results
- See upcoming appointments
- Review your medication list
If you have additional questions about the Patient Portal, contact us at 620-231-9873.
You can click here to log in to the Patient Portal, or follow the link that was sent to you in your account activation email. Log in using the username and password that were emailed to you. If you did not receive this email, please check your spam folder. Once you have logged in, you can change your password and set up a security question.
Not a problem! You can reset your password on the Patient Portal login page by clicking ‘Trouble logging in’ and selecting the ‘Forgot my password’ option. You just need to answer your security question and then you’ll receive an email with your login details. If you still can’t log in, call us at 620-231-9873 and our friendly staff will assist you in resetting your password.
Updating your password usually takes about 5-10 minutes, so try logging in again after that amount of time. If you still can’t log in, give us a call at 620-231-9873 and we will help you.
Yes. If you would like to link your account with your children’s account, let any CHC/SEK staff member know and they will set that up for you. When your accounts are linked, you’ll only need to remember your username and password, then you’ll be able to easily switch back and forth between multiple accounts.
Yes. Any two patients can request that their patient portal accounts be linked. Both patients must grant permission for this to be set up and our friendly staff can link them for you.
Yes! There is a smartphone app called Healow. You can find the app in your preferred app store. Use our unique practice code: CHCSEK
They’re both easy to use. It really depends on whether you have access to a computer or a smartphone. If you have a computer, the Patient Portal is a great option. If you have a smartphone, Healow might be a little bit easier.
No. This capability is not available at this time.
No. Appointments cannot be scheduled on the Patient Portal at this time. To schedule an appointment, please call us at 620-231-9873.
Questions?
You can call us at 620-231-9873 seven days a week and speak to one of our experienced, friendly staff who will be able to help you.
Our communication center is open:
7:00 am – 7:00 pm
Seven days a week