Dispatcher-Pittsburg, KS

POSITION: Community Health Driver

DEPARTMENT: Facilities

REPORTS TO:  Transportation Manager

DIRECT REPORTS: None

FLSA STATUS: Non-Exempt

CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship.  Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK’s resources.

GENERAL DESCRIPTION

This position will focus improving access to care by providing transportation in CHC/SEK vehicles, connecting riders to internal and community resources, and participating in outreach activities. Activities may include driving community members to appointments or other needed locations such as grocery stores, delivering prescription medication, and utilizing technology to complete safe, and timely rides.

The overview of this position is: to operate gasoline powered vehicles safely and effectively; to follow established company policies and procedures regarding the transportation of passengers/patients, vehicle safety and appearance and the reporting of mechanical, traffic, or behavioral problems encountered; to assist passengers, if needed, to maintain positive public relations with the passengers in the provision of ongoing transportation services.

ESSENTIAL DUTIES

  1. Drive assigned vehicle to pick up passengers over specified routes to local points according to a time schedule in a professional and courteous manner.
  2. Greet and assist, if needed, passengers by helping them board or depart from the vehicle at the curb or help to and from the door.
  3. Report delays, breakdowns, and accidents using technology systems; make written reports of all incidents/accidents involving the vehicle or passengers during shift.
  4. Remain alert to traffic and driving conditions to ensure safety of the passengers and the
  5. vehicle; drive defensively and courteously.
  6. Ensure correct completion of required transportation forms utilizing the Pre/Post Check Inspection forms.
  7. Report vehicle maintenance needs to the Transportation Manager.
  8. Be aware of and follow all safety procedures and rules.
  9. Responsible for administering emergency first aid aboard the bus when situation demands.
  10. Ability to follow route/drop-off/pick-up instructions accordingly to provide a high level of customer service and a timely route.
  11. Must be flexible and have adaptability to last minute changes in daily schedule.
  12. Be aware of customer needs and provide an exceptionally high level of quality customer service.
  13. Attend and maintain training required for position.
  14. Train substitute/new drivers on driving safety, records and other requirements.
  15. Perform all job duties in a safe manner.
  16. Maintain and perform other duties as assigned by Transportation Manager.

QUALIFICATIONS

  1. Must possess a valid driver’s license.
  2. Kansas Commercial Driver’s License, preferred.
  3. Must be at least 21 years old or older.
  4. Experience in driving a school bus or public transportation bus preferred.
  5. Must possess Basic Life Support certification upon hire or within six (6) months of date of hire.
  6. Other required training must be completed within six (6) months from date of hire. Training includes, but is not limited to Defensive Driving, Emergency Procedures and Wheelchair Securement.
  7. Must meet the eligibility requirements of the auto insurance company providing

coverage for vehicles.

  1. Fluent in English and Spanish, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

  1. Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
  2. Demonstrate knowledge of the rationale of appropriate patient care.
  3. Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
  4. Communicates through appropriate channels. Use proper chain of command for patient complaints.
  5. Ability to handle emergency situations calmly and effectively.
  6. Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
  7. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
  8. Provide customer service in accordance to the organization’s mission.
  9. Be courteous and respectful when interacting with patients and family members.
  10. Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit.  The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. The noise level in the work environment is usually moderate. Hazardous material inventory and MSDS available. Wears personal protective equipment as needed. Constantly exposed to outdoor weather conditions. Will work with moving mechanical parts and occasionally be exposed to fumes and airborne particles. Occasionally will have to push or pull individually occupied wheelchairs. Must be able to secure wheelchairs inside a bus using tiedown straps with a ratchet type latch.

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