Registration Clerk- Garnett, KS


GENERAL DESCRIPTION

This position is part of the clerical team.  This position is responsible for assuring the patient demographic information is accurate and complete.  The quality of the data entry determines the accurate processing of patient accounts.  This position's responsibilities may vary with clinic site.  This position may be the first interaction that patients have with Community Health and practices should not create barriers to care. This position is 3 - 12 hour shifts with alternating weekends.

ESSENTIAL DUTIES

  1. Checks in/out patients and makes any follow-up appointments and addresses any questions they have regarding additional visits.
  2. Oversees the waiting area, coordinating patient movement, and presents any problems or irregularities to the supervisor.
  3. Enter accurate data on patient demographics, payer source.
  4. Obtain patient consents per the policy of CHCSEK.
  5. Assist patients with medication payments, such as physician’s dispense, Apothecary, etc.
  6. Demonstrates an understanding of insurance guidelines to obtain required information in order to assure that accounts are processed without denial.
  7. Ensures financial assistance applications are complete.
  8. Responds to patient's needs by obtaining available clinic resources such as translation services, patient navigator, or eligibility coordinator.
  9. Answer clinic phones providing excellent customer service, directing calls to the appropriate location.
  10. Open clinic building as appropriate and may secure clinic upon closing.
  11. Collects and processes patient payments to assure accurate posting on account and reconciliation of monies collected.
  12. Demonstrates understanding of the registration guidelines established for the specialties within the clinic.
  13. Schedule patients per policy.

Additional Dental Registration Essential Duties

  1. Understand dental terms and appointment types.
  2. Ensures receipt of dental prepayments for all services.
  3. Add dental case managers to all patients.

Additional Behavioral Health Essential Duties

  1. Performs insurance verifications for behavioral health patients.
  2. Add behavioral case managers to all appointments.

QUALIFICATIONS

  1. High School diploma or equivalent.
  2. Experience in clinic, healthcare setting, or call setting, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

  1. Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base
  2. Communicates through appropriate channels. Use proper chain of command for patient complaints.
  3. Ability to handle emergency situations calmly and effectively.
  4. Must be computer literate, especially with Microsoft Office products, be able to use the Internet and proficient with the organization’s electronic health record software system.
  5. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
  6. Provide customer service in accordance to the organization’s mission.
  7. Be courteous and respectful when interacting with patients and family members.
  8. Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.
  9. Must be able to perform basic mathematics functions.

WORKING CONDIITIONS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.