Outreach Assistant – Pittsburg, KS

POSITION:  Outreach Assistant

DEPARTMENT: School Health

REPORTS TO: Director of School Health

DIRECT REPORTS: None

FLSA STATUS: Non-Exempt

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CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship.  Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK’s resources.

GENERAL DESCRIPTION

This position is part of the School Health and Outreach team.  This position assists with daily tasks, such as registering patients, verification of insurance, referral tracking, distributing medical record information, assisting with financial assistance applications and directing patients to community resources as needed. This position may also function as a Medical Assistant, including giving injections, measuring vital signs, etc.

ESSENTIAL DUTIES

  1. Registers patients and enters insurance information and demographics, including scanning documents, to the EHR.
  2. Maintains consistent patient flow by monitoring scheduling system and overseeing the waiting area.
  3. Obtain patient consents as required by policy and schedules/re-appoints patients as needed.
  4. Assists patients with paperwork for financial assistance and other resources either within CHC/SEK or the community as needed.
  5. Collects and processes patient payments to assure accurate posting on patient account and reconciliation of monies collected. Performs daily check of cash box.
  6. Tracks referrals to ensure that documentation is obtained for continuity of care.
  7. Schedules appointments with consulting physicians as requested by medical provider.
  8. Requests medical documentation from other providers or entities, distributes to appropriate provider and scans documentation into patient record.
  9. Assists patients searching for other coverage, i.e. marketplace insurance or other possible sources.
  10. Enters student medical information into the District’s software system to assist with maintenance and updating of student information.
  11. Communicates with parents and school staff regarding student needs as appropriate for position.
  12. Interviews patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height, updates medication list and allergies at each visit and records information in EHR.
  13. Triage patients to ensure effective and efficient patient flow.
  14. Provides injections or treatments and performs routine laboratory tests.
  15. Prepares stations for examination of patients; assures all areas are clean.
  16. Performs additional duties, as may be assigned.

QUALIFICATIONS AND SKILLS

  1. High school diploma or equivalent.
  2. Certified as a CNA/CMA preferred
  3. Valid Driver’s License required as travel is a requirement of the position.

KNOWLEDGE, SKILLS AND ABILITIES

  1. Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
  2. Demonstrate knowledge of the rationale of appropriate patient care.
  3. Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
  4. Communicates through appropriate channels. Use proper chain of command for patient complaints.
  5. Ability to handle emergency situations calmly and effectively.
  6. Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
  7. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
  8. Provide customer service in accordance to the organization’s mission.
  9. Be courteous and respectful when interacting with patients and family members.
  10. Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

WORKING CONDITIONS

While performing the duties of this Job, the employee is occasionally required to sit; regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  This position is regularly required to crouch, kneel and crawl due to set up of the van. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent and regular. Good lighting and comfortable temperature of ventilation at all times.

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