Community Health Worker-Linn County
POSITION: Community Health Worker – Linn County
DEPARTMENT: Patient Engagement
REPORTS TO: Director of Patient Engagement
DIRECT REPORTS: None
FLSA STATUS: Non-Exempt
The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK’s resources.
This position will focus on addressing social determinants of health and navigating patients through complex healthcare and needs within CHC/SEK’s regional offices. This includes assisting patients with food insecurity, transportation, community referrals, benefits or assistance applications, and addressing a patient’s individual barriers to excellent overall health and wellness. It also may include providing patient transportation in CHC/SEK vehicles, and delivering prescription medications to patients.
Community Health Workers (CHW) at CHC/SEK are passionate about serving their community. CHWs strive to understand, motivate, and help our patients achieve their goals in health and wellness by eliminating barriers, collaborating with patients to set goals, and working within a multidisciplinary care team.
The overall goal of the Patient Engagement department is to engage high-risk, underserved populations and work to decrease the impact of exacerbations on health status and accelerate recovery through community outreach, benefits enrollment, care coordination, care management, and patient education. Often staff go above and beyond to provide support in nontraditional settings such as patient homes, neighborhoods, and communities. Patient Engagement staff are flexible, knowledgeable about disease processes, community resources and CHC/SEK care systems, and able to address barriers to improved health outcomes.
- Meet patients, and community members in the home, clinic, or community setting and conduct needs assessments, and screenings, including identification of socio-economic issues that affect their overall health.
- Address types of barriers to health through activities such as Medicaid enrollment assistance, prescription assistance applications, among others.
- Travel between multiple clinics throughout county to provide patient care and assistance where needed, establishing a positive presence with staff and patients in each location.
- Assist with assigned outreach activities such as delivering prescription medications, attending health fairs, or attending other outreach events, as directed.
- Engage patients in the development of health and social goals and coach patients in the effective management of their health conditions and self-care utilizing techniques such as motivational interviewing.
- Coordinate care and assist with understanding care plans and instructions by making follow-up appointments, accessing prescriptions, or other means as needed.
- Build relationships and follow up with patients about their health via phone calls, home visits, and visits to other settings as needed.
- Utilize technology and telehealth capabilities to better connect the patient to care.
- Work collaboratively, respectfully, and effectively within CHW’s and a patient’s clinical care team.
- Serves as a team member supporting other CHW or Benefits Enrollment positions assisting with transportation, medication deliveries and courier services.
- Build and maintain positive, supportive working relationships with clients, patients, providers, community organizations, and others.
- Contribute to and utilize data to achieve program goals, improve health outcomes, and advance community health indicators.
- Work to address health disparities for vulnerable populations by looking to innovative workflows and processes, or contributing to operational changes.
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE
- Seeking CNA, RN, LPN, BSW, EMT, CHES, Public Health, Community and Family Services, Health Coach, Case Management, or Social Work experience and/or education.
- Fluent in English and Spanish preferred.
- Valid Driver’s License. Must not have more than two (2) moving violations in the past three (3) years.
- Must possess Basic Life Support certification upon hire or within six (6) months of date of hire.
- Other required training must be completed within six (6) months from date of hire and on an annual basis. Training includes, but is not limited to CTAA Pass Basic, Defensive Driving and Wheelchair Securement.
KNOWLEDGE, SKILLS AND ABILITIES
- Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
- Demonstrate knowledge of the rationale of appropriate patient care.
- Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
- Communicates through appropriate channels. Use proper chain of command for patient complaints.
- Ability to handle emergency situations calmly and effectively.
- Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
- Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
- Provide customer service in accordance to the organization’s mission.
- Be courteous and respectful when interacting with patients and family members.
- Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel is required throughout the service area.