Chief Dental Officer

POSITION:  Chief Dental Officer

DEPARTMENT: Administration

REPORTS TO: Executive Vice-President

DIRECT REPORTS: Dentists, Dental Hygienists, Dental Assistants and other staff as assigned.



The Chief Dental Officer position combines clinical knowledge with administrative responsibilities. This position is responsible for coordinating clinical activities that support policies, goals and objectives established and approved by the Chief Executive Office, Executive Vice President and the Board of Directors. The CDO shall supervise all aspects of dental patient care services provided by CHC/SEK. Working from a solutions-oriented approach, the CDO monitors clinical performance to ensure healthcare services and operations are in compliance with all applicable regulatory and licensing agencies. The CDO works with directors and managers in implementing, reviewing and developing clinical protocols, performance objectives, productivity benchmarks, compliance measures, provider workflow planning and provider scheduling. The position also serves as a coach/mentor/trainer to the clinical staff providing guidance in best practices.


  1. Lead in the design, implementation and evaluation of clinical dental services.
  2. Lead in formulating and/or revising policies, protocols and procedures that will enhance the achievement of CHC/SEK’s goals.
  3. Analyze and monitor clinical staff performance through data collection and make recommendations for improvement.
  4. Oversee providers in the practice of quality care according to the standards and benchmarks set by the CHC/SEK, licensing boards, funding agencies and state and federal regulatory boards.
  5. Establish systems of accountability, including participation, if necessary, for all clinical staff to include productivity benchmarks, performance measures and controls for clinical quality enhancement.
  6. Ensure services and operations are in compliance with all applicable regulatory and licensing agencies. Assess all matters of clinical compliance and provide timely recommendations for corrective actions and quality enhancement.
  7. Facilitates the involvement in CHC/SEK’s dentists and/or other licensed healthcare professionals (e.g. Dental Hygienists, Dental Assistants and/or other qualified staff) in quality improvement/quality assurance assessments (to be performed at least on a quarterly basis).
  8. Work closely with the Quality personnel using objective measures to monitor, evaluate and improve the quality of services, both clinical and operational, that ultimately affects the provision of services to our patient population.
  9. Be an active member of Quality Committee.
  10. Establish and/or maintain working and collaborative relationships in the dental community, on behalf of CHC/SEK. Develop relationship with hospitals, surgery centers and specialty providers for referrals.
  11. Handles employee grievances, as appropriate, and communicates outcomes to Vice-President of Human Resources and Executive Vice-President.
  12. Assists in the recruitment, interviewing and provides input in regards to hiring provider and clinical staff; assessment of staff workloads, recommends additional staff when applicable.
  13. Presents recommendation for the appointment and/or reappointment of clinical staff to the Board as appropriate.
  14. May provide information regarding clinical activities to the Board as necessary.
  15. Coordinates paid time off (PTO) for identified staff under his/her direction supervision.
  16. Reviews time sheets for accuracy, approves and submits time sheets for staff under his/her direct supervision.
  17. Attends training seminars, conferences, and meetings as appropriate.
  18. Notifies supervisor of unusual occurrences and adheres to policy regarding incident forms and/or patient complaints.
  19. Ensures compliance with HIPAA, OSHA & other regulatory agencies.
  20. Facilitate clinical staff/provider meetings.
  21. Attend staff meetings with the overriding and ongoing goal of integrating clinical and non-clinical aspects of CHC/SEK’s operations and services.
  22. Provide oversight and recommendations to the orientation and mentoring of new providers.
  23. Provide direct clinical services, as needed.
  24. Works collaboratively with Operations staff to ensure open communication, efficient clinical operations and an excellent patient experience.
  25. Consistently follows through on organizational needs and responsibilities.
  26. Performs other duties as assigned.


  1. Full licensure to practice dentistry in the State of Kansas.
  2. Graduation from an accredited school of dentistry.
  3. Experience in a leadership role in a federally funded Community Health Center preferred.
  4. Five years of experience in a clinical, academic or administrative capacity.
  5. BLS Certification required.
  6. Ability to supervise the department’s personnel clinically and administratively. Coordinate activities with other center personnel and health care providers.
  7. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
  8. Strong persuasive and presentation skills.
  9. Commitment to expanding access to care in Southeast Kansas.
  10. Strong leadership skills.



  1. Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base
  2. Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
  3. Communicates through appropriate channels. Use proper chain of command for patient complaints.
  4. Ability to handle emergency situations calmly and effectively.
  5. Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
  6. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
  7. Provide customer service in accordance to the organization’s mission.
  8. Be courteous and respectful when interacting with patients and family members.
  9. Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.


While performing the duties of this job, the employee is regularly required to use hands and fingers to operate computer keyboard, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit.  The employee may occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent. Good lighting and comfortable temperature of ventilation at all times. The noise level in the work environment is usually moderate.